Testing and consulting services that meet international standards, under TS EN ISO/IEC 17025

Our Services
Procedures
Quality Policy

Our Services

Our Accredited Testing Services

Lighting products must look good and work well. They must also meet high standards for safety, durability, the environment and human health.

At LiC, we offer full testing and consulting services in line with TS EN ISO/IEC 17025. We make sure your light fittings meet national and international standards.

UL and ENEC Pre-Compliance Testing

Our fully equipped lighting lab tests your light fittings before official certification. We test against widely accepted international standards such as ENEC, UL and CB.

We find possible problems early. This helps you improve your product design and get through official certification smoothly.

Our services cover the main electrical, light output, heat and mechanical checks you need to sell around the world.

Factory Acceptance Testing (FAT)

Our independent test lab offers third-party Factory Acceptance Testing (FAT) for lighting products and electrical equipment.

Products often come from different suppliers. We check them in a fair and professional way. We confirm whether they meet the technical and compliance requirements set by end users or purchasing teams.

We test every product against the relevant international standards. Before the project is handed over or switched on, we issue a full report. This gives you full traceability, transparency and confidence.

Lighting Lab Setup Consulting – TS EN ISO/IEC 17025 Compliance

We give expert advice on setting up lighting labs that meet TS EN ISO/IEC 17025. We help with every step, from planning the facilities to choosing equipment and setting up a quality system. This way, your lab meets international requirements for competence and reliability.

Procedures

Customer Complaint and Feedback Procedure

Purpose

This procedure makes sure we review customer complaints properly, take corrective action when needed, and improve the quality of our service. It explains the steps we follow under our quality management system.

Definitions

- Complaint: A written or spoken message from a customer who is not happy with our lab services.- Valid Complaint: A complaint that is directly about our lab work and is accepted at the first review.- Corrective Action: A planned step or change that stops the same complaint from happening again.- First Review: The first check to decide whether a complaint is about our lab work.

Scope

It covers all lab work and all quality management system activities.

Responsibilities

- Lab and Quality Manager: Receives, reviews and records complaints. Follows corrective actions and checks that they work.- Relevant Lab Staff: Help review complaints and take part in corrective actions.- Top Management: Makes decisions and gives direction on complaints the lab cannot resolve.

Definitions

How It Works

General We consider every complaint. We review each one fairly and keep it confidential.

What Counts as a Complaint, and the First Review

Click to download the Customer Complaint Form (in Turkish)

A complaint can be about:

- Wrong or incomplete test results in a report
- Mistakes in reports or documents
- Delays in service or delivery
- How lab staff communicated or behaved
- Technical gaps, or a test not done under the right lab conditions

First review steps:

1- We record the complaint and start the review.
2- The lab and quality manager and the relevant staff meet for a first review.
3- We look at: what the complaint is about, whether it matches our documents, similar past cases, and whether we need more information.
4- Decision: if the complaint is valid, we review it in full. If it is not valid, we tell the customer.
5- We record the result.

Reviewing the Complaint

We look into the complaint in detail and plan corrective action if needed.
We carry out the corrective actions and check that they work.
If test work does not meet requirements, we apply special control procedures.

Closing and Feedback

Complaints we cannot resolve go to top management.
We inform the customer based on the management decision.
If needed, we repeat or stop the work.

Records and Confidentiality

We keep a record of every step.
Our staff follow the rules of confidentiality and impartiality.

Customer Access

This procedure is open to any customer who asks for it.
It is published on the lab website.
Customers can ask for a copy on paper or in electronic form.
We record every request for access.

Quality Policy

Lab Quality Policy

To provide our lab services with good professional and technical practice, using national and international standard methods and regulations. To follow the law and stay true to independence, impartiality, honesty, confidentiality, reliability and traceability.

To train all lab staff who work on tests so they know our quality documents well. To apply our policies and procedures well in all test work, and to be a trusted, leading organization at home and abroad.

To meet the requirements of TS EN ISO/IEC 17025 and keep improving how we work. To put customers first, raise the quality of our service, protect customer rights and keep customer satisfaction as high as possible.

To fully carry out top management’s commitment to improving our professional lab practice, and to give the highest level of support to our lab goals.

Contact us

Başkent OSB 22. Cd. No: 2, Malıköy, Temelli, Sincan, 06909, Ankara, Türkiye, +90 312 267 54 30 - 9001